Frequently asked questions

Orders

Can I modify or cancel my order?

Orders are processed quickly to ensure optimal delivery times. If you need to modify or cancel your order, please contact us within 24 hours of purchase. We’ll do our best to assist you.

I didn’t receive a confirmation email. What should I do?

Please check your spam or promotions folder. If you still can’t find it, contact us at hello@plumeashop.com and we’ll resend it.

Payments

Are payments secure?

Yes. All payments are processed through secure encrypted systems (SSL protection).

What payment methods do you accept?

We accept major credit cards and secure online payment methods available at checkout.

SHIPPING

Where do you ship?

We offer international shipping.

How long does delivery take?

Delivery times typically range between 7–12 business days depending on your location. You will receive a tracking number as soon as your order is shipped.

How can I track my order?

Once your order has been dispatched, you will receive an email with your tracking details.

Will I have to pay customs fees?

Customs policies vary by country. In most cases, no additional fees apply. If any duties or taxes are required, they are determined by your local customs authority.

Products

Will sold-out items be restocked?

Some pieces may return depending on demand. However, many of our collections are produced in limited quantities to preserve their exclusivity.

Secure payment

Tracked shipping

Customer support

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DEALS

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Dresses

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