Privacy policy

1.1 This Privacy Policy describes how Plumea ("we", "us", or "our") collects, uses, and discloses your personal information when you visit or make a purchase from plumeashop.com (the "Site") or otherwise communicate with us (collectively, the "Services").

1.2 For any questions regarding this Privacy Policy or the exercise of your rights, please contact us at plumeastore@gmail.com. We are the data controller of your personal information for the purposes of applicable data protection laws.

2.1 Information you provide directly:

• Contact details: name, email address, phone number, and shipping/billing address
• Order information: items purchased, payment confirmation, and transaction history
• Customer support communications: messages and requests you send us

2.2 Information collected automatically: When you visit the Site, we may automatically collect certain usage data, including your IP address, browser type, device information, pages visited, and interactions with the Site. This is collected via cookies and similar technologies.

2.3 Information from third parties: We may receive information about you from service providers who support our operations, including Shopify (our e-commerce platform) and our payment processors. Any such information is handled in accordance with this Privacy Policy.

3.1 To fulfil your orders — processing payments, arranging delivery, managing returns and exchanges, and sending you order-related notifications.

3.2 To communicate with you — responding to your questions, providing customer support, and sending you updates about your orders.

3.3 For marketing purposes — sending you promotional emails about new collections, offers, and updates, where you have given your consent or where we have a legitimate interest in doing so. You can opt out at any time. For EEA residents, the legal basis is Art. 6(1)(f) GDPR.

3.4 For security and fraud prevention — detecting and investigating suspicious or fraudulent activity to protect you and our Site. For EEA residents, the legal basis is Art. 6(1)(f) GDPR.

3.5 To improve our Services — analysing how visitors use our Site to improve functionality, performance, and the overall shopping experience.

4.1 We use cookies and similar tracking technologies to improve your experience on our Site, remember your preferences, and analyse traffic. Our store is powered by Shopify — for details on Shopify's cookie usage, see shopify.com/legal/cookies.

4.2 You can manage or disable cookies through your browser settings at any time. Please note that doing so may affect the functionality of certain features on the Site.

5.1 We do not sell your personal information. We may share your information in the following circumstances:

• Service providers — third parties who assist us in operating the Site and fulfilling orders (e.g., Shopify, payment processors, shipping carriers, and analytics tools)
• Legal obligations — when required by law, court order, or to protect our rights and the safety of our users
• Business transfers — in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction

5.2 We do not use or disclose sensitive personal information for purposes other than those described in this Privacy Policy.

6.1 We retain your personal information for as long as necessary to fulfil the purposes described in this Privacy Policy, comply with our legal obligations, and resolve any disputes.

6.2 We take reasonable technical and organisational measures to protect your personal information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7.1 Depending on where you live, you may have the following rights regarding your personal information:

7.2 To exercise any of these rights, please contact us at plumeastore@gmail.com. We will respond within the timeframe required by applicable law. We will not discriminate against you for exercising your rights.

8.1 Your personal information may be transferred to, stored, and processed in countries outside of your country of residence, including countries outside the European Economic Area (EEA). Where we transfer your information outside of the EEA, we ensure appropriate safeguards are in place, such as the European Commission's Standard Contractual Clauses.

9.1 Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

10.1 Our Services are not directed at children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us and we will delete it promptly.

11.1 We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

12.1 For any questions about this Privacy Policy or to exercise your rights, please contact us at plumeastore@gmail.com.

12.2 If you are located in the EEA and are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority. A list of EEA supervisory authorities is available on the EDPB website.